Terms of Service

Welcome to Faiz Mark. These Terms of Service govern your use of our website, Faizmark.com, and your purchase of products from our store.

By visiting our website, placing an order, or using any of our services, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Faiz Mark

Faiz Mark is an online general store serving customers across Pakistan.

We offer products in multiple categories with:

• Cash on Delivery (COD)

• Free delivery across Pakistan, unless otherwise stated

• Estimated delivery within 3 to 5 business days

• A 7-day return and refund policy, subject to eligibility

Our contact information is:

Website: Faizmark.com
Phone / WhatsApp: 03375488271
Email: info.faizmark@gmail.com

2. Use of Our Website

By using our website, you confirm that you are legally able to enter into a purchase agreement or that you are using the website under the supervision of a parent or legal guardian where required.

You agree not to use our website:

• For any unlawful purpose

• To submit false or misleading information

• To interfere with the operation or security of the website

• To attempt unauthorized access to our systems

• To misuse our content, products, services, or intellectual property

• To place fraudulent, fake, or intentionally misleading orders

We reserve the right to refuse service or cancel orders where misuse, fraud, or suspicious activity is reasonably suspected.

3. Product Information

We aim to provide accurate product descriptions, images, specifications, prices, and availability.

However, product colors, appearance, packaging, dimensions, or other minor details may sometimes vary slightly due to:

• Screen settings

• Lighting

• Manufacturer updates

• Supplier changes

• Product batches

We may correct errors, update product information, or change product availability without prior notice.

4. Prices

All prices displayed on Faizmark.com are shown in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

The price applicable to your order will normally be the price displayed at the time your order is placed, subject to correction in cases of clear pricing errors.

5. Orders

When you place an order, you agree to provide accurate information, including:

• Full name

• Correct phone number

• Complete delivery address

• City and area details

• Any information required for successful delivery

Submitting an order does not always guarantee acceptance.

We reserve the right to confirm, decline, cancel, or limit an order where necessary, including in cases involving:

• Incorrect customer information

• Product unavailability

• Pricing or listing errors

• Suspected fraud

• Repeated order refusal

• Unserviceable delivery locations

• Other operational or security concerns

6. Order Confirmation

For Cash on Delivery orders, we may contact you by phone, WhatsApp, SMS, or another available method to confirm your order.

Customers are responsible for ensuring that their contact information is correct and that they remain reachable for confirmation and delivery.

Orders that cannot be confirmed may be delayed or cancelled.

7. Cash on Delivery

Faiz Mark offers Cash on Delivery (COD) on eligible orders and locations.

Customers must pay the required order amount to the courier at the time of delivery.

Customers should not intentionally place orders they do not intend to receive.

Repeated refusal of confirmed COD orders may result in future orders being restricted, cancelled, or requiring additional verification.

8. Delivery

We aim to deliver orders within approximately 3 to 5 business days.

Delivery times are estimates and may vary because of:

• Customer location

• Courier delays

• Public holidays

• Weather conditions

• Security situations

• Road closures

• High order volumes

• Incomplete delivery information

• Other circumstances beyond our reasonable control

We currently offer free delivery across Pakistan, unless a different delivery charge is clearly stated on the website, product page, or checkout.

9. Failed Delivery

Customers are responsible for providing a complete and accurate delivery address.

If delivery fails because of incorrect information, repeated unavailability, refusal to receive the parcel, or inability of the courier to contact the customer, Faiz Mark may cancel the order.

Additional delivery arrangements may be subject to further verification.

10. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Generally, eligible return requests must be submitted within 7 days of receiving the order.

Returned products may be required to be:

• Unused

• Unworn

• In original condition

• In original packaging

• Complete with accessories, tags, manuals, or other included items

Certain products may not be returnable due to hygiene, safety, customization, or other product-specific reasons.

Please review our Return & Refund Policy for complete details.

11. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us promptly.

We may request photos, videos, packaging images, or order details to verify the issue.

After review, we may provide an exchange, replacement, refund, or another appropriate solution depending on the circumstances.

12. Product Availability

All products are subject to availability.

A product may become unavailable after an order is placed due to inventory updates, supplier issues, or other operational reasons.

If this happens, we may contact you to offer:

• A replacement product

• An alternative option

• Order cancellation

13. Promotions and Discounts

Discounts, promotional codes, bundle offers, and special deals may have specific conditions.

Unless otherwise stated:

• Promotions cannot necessarily be combined

• Discounts may apply only to selected products

• Promotional offers may end without prior notice

• Offers may be limited by quantity or availability

We reserve the right to cancel or correct a promotion if it was published in error or misused.

14. Website Content

All content available on Faizmark.com, including text, logos, graphics, banners, product descriptions, website design, and other original materials, may be protected by applicable intellectual property rights.

You may not reproduce, distribute, copy, sell, publish, or commercially use our original website content without permission.

15. Third-Party Services

Our website may rely on third-party services such as:

• Shopify

• Courier companies

• Payment providers

• Analytics services

• Advertising platforms

• Communication services

• Other technology providers

We are not responsible for interruptions, failures, or independent actions of third-party services that are outside our reasonable control.

16. External Links

Our website may contain links to third-party websites or services.

We do not control these external websites and are not responsible for their content, policies, security, availability, or business practices.

Customers should review the policies of any third-party website they visit.

17. Accuracy of Information

We make reasonable efforts to keep information on our website accurate and current.

However, occasional errors may occur in:

• Prices

• Product descriptions

• Availability

• Promotions

• Specifications

• Delivery information

We reserve the right to correct such errors and update information when necessary.

18. Limitation of Responsibility

To the extent permitted by applicable law, Faiz Mark will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to remove any customer rights that cannot lawfully be excluded.

19. Customer Responsibility

Customers are responsible for:

• Reading product details before ordering

• Providing correct contact and delivery information

• Selecting the correct product, size, color, model, or variation

• Inspecting the received order within a reasonable time

• Contacting us promptly if an issue occurs

20. Fraud and Misuse

We may refuse or cancel orders where we reasonably believe there is:

• Fraudulent activity

• Abuse of promotions

• Fake customer information

• Repeated refusal of confirmed orders

• Misuse of our website or services

• Attempts to harm our business or systems

Where appropriate, we may also restrict future orders.

21. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process customer information required to:

• Process orders

• Arrange delivery

• Provide customer support

• Prevent fraud

• Improve our services

• Communicate about orders and services

Please review our Privacy Policy for more information.

22. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on Faizmark.com.

By continuing to use our website after updates are published, you agree to the revised Terms to the extent permitted by applicable law.

23. Governing Rules

These Terms of Service will be interpreted in accordance with applicable laws and regulations governing our business and customers in Pakistan.

Any mandatory consumer rights available under applicable law remain unaffected.

24. Contact Us

If you have any questions about these Terms of Service, your order, or our services, please contact us:

Faiz Mark
Website: Faizmark.com
Phone / WhatsApp: 03375488271
Email: info.faizmark@gmail.com

Thank you for shopping with Faiz Mark.