Refund policy

Return & Refund Policy

At Faiz Mark, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience across Pakistan.

7-Day Return & Refund Policy

You may request a return or refund within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, tags, accessories, manuals, and any other items included in the package.

  • A valid order number or proof of purchase may be required.

  • The return request must be made within 7 days of delivery.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us process your complaint quickly, we may ask you to provide:

  • Your order number

  • Photos or videos of the product

  • Photos of the packaging

  • A short description of the issue

After verification, we may offer a replacement, exchange, or refund depending on the situation.

Change of Mind Returns

If you wish to return a product because you changed your mind, ordered the wrong item, or no longer want the product, the item must meet our return eligibility conditions.

Return shipping charges may be the customer's responsibility in change-of-mind cases.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain products may not be eligible for return once opened, used, or unsealed.

These may include:

  • Personal care and hygiene products

  • Cosmetics and beauty products that have been opened

  • Undergarments and similar intimate products

  • Used or damaged products

  • Products missing original packaging or accessories

  • Customized or personalized products

  • Clearance or final-sale items, where clearly stated

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, the refund will be processed using an available refund method.

For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account, Easypaisa, JazzCash, or other payment details so the refund can be processed.

Processing times may vary depending on the payment method or financial service provider.

Exchanges

If you received the wrong size, color, model, or product, you may contact us within 7 days of delivery to request an exchange, subject to product availability and eligibility.

If the requested replacement product is unavailable, we may offer another suitable option or a refund.

Return Shipping

If the return is caused by an error from Faiz Mark, such as a damaged, defective, or incorrect product, we will review the case and provide the appropriate return solution.

For returns due to personal preference, incorrect selection by the customer, or change of mind, return shipping charges may be paid by the customer.

Please do not send a return without contacting our support team first.

Order Refusal & Failed Delivery

Customers are requested to confirm their order details carefully before dispatch.

Repeated refusal of confirmed COD orders or providing incorrect/incomplete delivery information may affect the ability to place future orders with Faiz Mark.

Delivery Time

We normally deliver orders within approximately 3 to 5 business days. Delivery times may vary depending on the customer's location, courier conditions, public holidays, weather, or other circumstances beyond our control.

We offer free delivery across Pakistan unless otherwise mentioned on the product or checkout page.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact us with your order details:

Faiz Mark
Website: Faizmark.com
Phone / WhatsApp: 03375488271
Email: info.faizmark@gmail.com

Please include your name, order number, phone number, and reason for the return.

Important Note

Faiz Mark reserves the right to reject a return or refund request if the product does not meet the conditions stated in this policy.

This policy does not limit any rights available to customers under applicable laws in Pakistan.