Shipping Policy

Thank you for shopping with Faiz Mark. We aim to provide a reliable and convenient delivery experience to customers across Pakistan.

By placing an order on Faizmark.com, you agree to the terms of this Shipping Policy.

Shipping Coverage

We currently deliver orders across Pakistan.

Delivery availability may depend on courier service coverage in certain remote or restricted areas.

Free Delivery

Faiz Mark offers free delivery across Pakistan, unless a different shipping charge is clearly mentioned on the product page, checkout page, or promotional offer.

Estimated Delivery Time

Orders are normally delivered within approximately 3 to 5 business days after order confirmation.

Delivery times are estimates and may vary depending on:

• Customer location

• Courier service availability

• Public holidays

• Weather conditions

• Security situations

• Road closures

• High order volumes

• Remote delivery areas

• Incomplete or incorrect delivery information

• Other circumstances beyond our reasonable control

Business days generally do not include public holidays.

Order Processing

After you place an order, we may review and confirm your order details before dispatch.

For Cash on Delivery orders, our team may contact you by:

• Phone call

• WhatsApp

• SMS

• Other available communication methods

Orders may be delayed or cancelled if we are unable to verify the customer information or confirm the order.

Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

Customers must pay the required amount to the courier at the time of delivery.

Please ensure that someone is available at the provided address to receive the parcel and make payment.

Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Active phone number

• Complete address

• House, street, or area details

• City

• Nearby landmark where helpful

Incorrect or incomplete information may result in delivery delays or failed delivery.

Order Confirmation

We may contact customers before dispatch to confirm their order.

If we are unable to reach you after reasonable attempts, your order may be placed on hold or cancelled.

Courier Partners

Faiz Mark may use third-party courier companies to deliver orders.

Once an order has been handed over to the courier, delivery timing may also depend on the courier company's operations and service conditions.

We will make reasonable efforts to assist customers if a courier-related issue occurs.

Delivery Attempts

Courier companies may make one or more delivery attempts depending on their policies and the delivery area.

Customers should:

• Keep their phone active

• Respond to courier calls

• Provide directions when necessary

• Ensure someone is available to receive the parcel

If delivery fails because the customer is unavailable, unreachable, provides an incorrect address, or refuses the parcel, the order may be returned to us.

Refused COD Orders

Please place an order only if you intend to receive it.

Repeated refusal of confirmed Cash on Delivery orders may result in:

• Additional order verification

• Future orders being cancelled

• Restrictions on COD orders

Delayed Shipments

Occasionally, shipments may be delayed due to circumstances outside our control.

Possible reasons include:

• Courier delays

• Weather conditions

• Public holidays

• Operational disruptions

• Remote-area delivery schedules

• Security situations

• High seasonal demand

We appreciate your patience in such cases.

Damaged or Incorrect Parcel

If your order arrives damaged, incomplete, defective, or different from what you ordered, please contact us as soon as possible.

We may request:

• Order number

• Photos of the parcel

• Photos or videos of the product

• Courier label or packaging images

The issue will be handled according to our Return & Refund Policy.

Order Tracking

If tracking information is available for your shipment, it may be shared with you by Faiz Mark or the courier company.

Tracking updates can sometimes take time to appear in the courier system after dispatch.

Address Changes

If you need to change your delivery address, please contact us as soon as possible before the order is dispatched.

Once the parcel has been handed over to the courier, we cannot guarantee that the delivery address can be changed.

Remote Areas

Some remote areas may require additional delivery time.

In certain locations where standard courier service is unavailable, we may contact the customer to discuss available delivery options.

Shipping and Return Costs

Standard delivery is free across Pakistan unless otherwise stated.

If a customer returns a product because of a change of mind, incorrect selection, or another customer-related reason, return shipping charges may be the customer's responsibility.

For damaged, defective, or incorrect products, return arrangements will be handled according to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Faiz Mark
Website: Faizmark.com
Phone / WhatsApp: 03375488271
Email: info.faizmark@gmail.com

We are committed to providing a smooth and reliable shopping experience for customers across Pakistan.